Due to the high level of calls we are experiencing we ask that if you are calling about prescriptions queries or non urgent issues, do please refrain from calling the surgery until 10.00 am each morning - this will help those patients trying to get through with an urgent requirement to see a doctor on that day.
Surgeries, with either doctor or nurse, are operated by appointment. Should an urgent appointment be needed we can see you on the same day, but this could be with any one of the available doctors. Please telephone as early as possible in the day if this is the case. Appointments are available morning or afternoon, Monday to Friday, usually for ten minutes, and are for one person only.
For people who work we have some early appointments from 7.30 am on a Wednesday morning and some evening appointments on a Wednesday evening until 7.10 pm. These generally need to be booked in advance.
Occasionally, doctors are called away on emergencies during surgery hours and we will keep you informed if this happens. The receptionist will also inform you if the surgery runs late for any other reason. Please let reception know if you have another pressing engagement.
You can book appointments up to 4 weeks ahead. If you know you will need to see the doctor for a follow up appointment or a regular review you are welcome to use this facility. We also have 48 hour access appointments, these are appointments that are pre bookable 48 hours prior to the appointment date, for instance, if you call on a Monday, there are a number of appointments that are bookable for Wednesday and so on. Of course if you need to be seen on the same day we have our 'Same Day Clinic' which we run every day, we cannot guarantee which doctor you will see, but you will be seen that day.
If you cannot keep an appointment, please let reception know.
Sometimes a problem can be resolved by telephone, without needing an appointment. The best time to discuss a problem with a doctor or nurse is between 11.30am and 12 noon when morning surgery has finished.
Access for the Disabled
The main entrance to the surgery has a ramp to allow easy access for our disabled patients.