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URGENT Maternity Triage Unit: 01392 406616

Patient Support Group

 The Patient Group focus for the year 

We have been working in partnership with both our patient group and virtual patient group to create the focus for the coming year ahead for both the practice and the patient group.

In our last survey, the feedback and results clearly showed you were happy with the way the surgery runs and the availability of staff and appointments so we decided to focus on where our hearts lie which is with social isolation.

As a practice we have pioneered involving our patients in all we do, from the gardens, to the décor, to health and wellbeing of others. The group are always consulted and involved in decisions made on where to focus as a combined team. Our strongest theme for some years has been engaging patients who are lonely, are in some kind of social isolation for whatever reason and would like a safe known environment in which to start to go out again and regain confidence and meet others to rebuild their lives. From this, the practice and the patients decided to focus on five areas of action.

 1. Expand upon the knitting group

The knitting group was started as a small group of five ladies which has now expanded to above ten, it’s a very active social group who meet and knit and chat and create items to raise funds for the practice and charity. We have just begun to link in with local business to sell items at vintage fairs and hope to expand open these links further in the future.

2. Set up a carers group

One of our patient group committee member, Alan is passionate about carers, as a practice we have always been involved in providing carers checks and support from the early days of the pilot scheme and would like to build upon this success in reaching carers by creating a group with a focus on being a carer, as a support, a place of contact and ability to meet others in a similar situation.

3. Patient education about the cost of wasting drugs

We are running an on-going display and educational focus upon what to do when you order your drugs on repeats and how much it costs if you get drugs you don’t need. We are also going to focus on what to do with your old drugs as they need to be destroyed by a pharmacist and give advice on how you should reduce your repeat requests so that you get just what you need each time.

 Practice Patients Support Group

stethescope_1Here at Imperial practice we have a Patient Support Group, which is a registered charity (called the Imperial Patient Group).  The support group is run by a management committee, consisting of patients – elected at the Group’s AGM – and practice representatives.

The Patient Support Group brings various benefits to the practice and its patients, these are:

  • Fundraising activities which in the past have helped to purchase extra practice equipment not supplied by the NHS and supported staff training
  • Ensuring the patients’ voice is heard at times of policy reviews
  • Organising the annual 'flu clinics and practice surveys
  • Care of the garden and waiting room environment
  • Knitting group 

With the forthcoming enormous changes to the NHS it is even more important for a patients' group to provide a channel of communication between practice and patients and for one officer to be responsible for this liaison and for keeping abreast of the changes and their implications by being involved in the new GP consortium.

The support group can be successful only if you get involved.  If you feel you can contribute, please leave your name and details with reception, where you can obtain a membership form. 

Membership of the support group is free, but of course donations are always welcome.

Fundraising: to buy items of equipment that the surgery would be unable to provide without this support.  To date the group has provided the children's corner in the waiting room, an electrocardiograph machine, the electronic notice board in the waiting room and other items including new hydraulic couches for all the consulting rooms. 
Medical Talks: to arrange in conjunction with the medical staff talks which are open to patients and members of the community on a range of medical issues of common interest to a wide cross section of the community, e.g. Stroke, Diabetes, Obesity etc.

Promotion of Self Help Groups:  We run quarterly healthy living events where we give you an MOT! Smoking advice, blood pressure taken, diet and fitness advice. Pop into the surgery for more details.

The Imperial Medical practice Newsletter:  the group helps with the compilation and distribution of the twice yearly newsletter, which is available to all patients either from the practice reception or via this website.  This provides patients with up to date information on current news about the practice and the Imperial Patient Group. 
Patient Feedback: it allows the doctors, medical staff and administrative staff to receive feedback from the patients, and thus, to improve the way in which the practice operates.
The group meets formally with the practice representative about six times each year, so that the activities of the group can be discussed and organised.
Who can become involved?
Any patient of the practice can become a member.  It is a wonderful way of contributing to the success of the Imperial Surgery.  Everyone can potentially participate - every small amount of help, be it of time, money or talent helps make the practice operate more effectively.  Do not underestimate your ability to help - everyone can!


How do I become a member of The  Imperial Surgery Patient Group 
Membership forms are available from the receptionist at the surgery or contact the Secretary of the patient group:

Derek Williams

Can I make a financial donation to the Patient Group? 

A contribution, however small, will always make a difference to the patients at the surgery, as it will always help to provide equipment that the surgery is unable to afford itself.

Please send cheques (payable to Imperial Patient Group) to the Treasurer of the Patient Group :


Please remember that if you are a taxpayer then you can `Gift Aid' a contribution, which means that we can claim back the tax from the Inland Revenue, thus making every £1 donated worth £1.25!!  Please do help us to take advantage of this facility it makes a huge difference, simply by you signing a form, which we can post to you.
There is also a 'donations box' on the reception desk at the surgery.


I would like to help the Imperial Surgery patient Group in some way.  How do I go about it?
Send an email using the facility on this website in the 'Contact Us ' section, and it will get to a member of the group who will be in touch with you by phone - (so please do fill in the Phone Number section).


If, for example, you are a driver and would like to become a volunteer driver, don't think you have to jump straight in; our Transport Co-ordinator, will be able to go through all that it entails before you have to make a commitment of any kind.  However, drivers provide such a valuable and appreciated service that they are always welcomed with open arms.


Thank you to all those members of the practice who are already members of 'The Imperial Surgery Patient Group formally known as the Imperial Venture group, and who have helped to make such a positive contribution to the Imperial Surgery.

Garden 1


>Garden 3


>Garden 2

Also many thanks for the hard work of members of the group who attend daily to water and look after the outdoor and indoor plants.  We now have a stunning display of annuals and shrubs.





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